Q.Do you require a long-term commitment from your clients? A. No. While we are dedicated to developing long-term relationships with our clients, we do not require any form of long-term contract.
Q. Allume payment terms? A. since our costs are primarily variable costs, we maintain a "tight ship" in regard to our accounts receivable. Our clients are normally expected to pay setup fees, and our weekly invoices are to be paid within 10 business days.
Q.How long does it take for new projects? A. New projects can usually be set up within 2-3 weeks after the completion of the necessary paperwork. Several factors can either shorten or lengthen this timetable: Q. What format do we require data to be in? A. excel format, send via email
Q.Does Allume make calls in the name of my company? A. Yes. In most cases, your customers/prospects will not realize that they are speaking to a third party. All calls are handled on behalf of your company and in the manner that you choose. Q. Does Allume provide the scripts? A. We consider script development to be a combined effort with each of our clients. If you do not have a developed script, we will assist in creating a script from your company information and through conference calls or face-to-face meetings. Our services are truly customized to fit our clients - therefore, we rely on our clients to assist in this process. Q. Does Allume provide the database? A. Not normally. Since our services are completely customized, our clients control whom we call, and therefore, they normally provide us with the list. However, we can assist in this process by providing information on reputable list companies, upon request.
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